Help Center

Orders typically ship out within 2-3 business days unless otherwise noted.

We primarily use USPS which has seen significant delays due to COVID. During peak season, orders can take up to 7 business days to process because we are handling a high volume of orders. These seasons include: Launch Days, Black Friday / Cyber Monday weekend, Christmas and other sales time.

You can always check the status of your order by clicking the button inside your “Order Confirmation” email. The button says “View My Order.”

Thank you so much for your patience! We appreciate you very much.

If you ordered the wrong style planner: 

We can’t change the order on our end. You will need to re-order the correct product and email us to cancel your order immediately.

If you placed the wrong address:

We try to process orders very quickly, so once your order ships out we can’t change it. Please double check your order before placing your order.

If we have not shipped it out yet, we will give you a 12-hour window of time after you place your order to make changes. After this 12-hour window we are unable to make any changes to order details once an order is submitted through our shop.

We do! BUT we highly recommend shopping our amazon store front for the BEST pricing for you. CLICK HERE. International orders do require extended shipping time, about 2-6 weeks longer. Please note import duties, taxes and other charges are not included in the item price or shipping costs. These fees are the buyer’s responsibility.

If your package was marked as delivered but you have not yet received it, please take the following steps:

1 - Wait 24 hours. Very often USPS will mark an order as ‘delivered’ prematurely. So please give it 24 hours prior to reaching out.

2 - Was your order delivered to parcel locker? Sometimes the post office will hold your package in a parcel locker inside the postoffice. Double check the tracking details from your email.

3 - Check with neighbors to see if the package was left there. Reach out to your local post office. Share the tracking number with USPS. We recommend going to USPS in person.

If after you do that you still can’t find your package we can definitely help you. Please email us at help@horacioprinting.com and we will be more than happy to send you a replacement if needed.

Right now everything is listed as 'sold out'. We are currently moving into our new warehouse! Once we get setteled in we will put our inventory back on this website.

Our 2023 Dream Planner Collection will launch on September 30th, 2022.

Something else?

Reach out at hi@horacioprinting.com we would be happy to help.

In the vertical layout, the day goes from top to bottom and it has a Sunday start week. It has a section to write down your todo list and your intentions.

VERTICAL LAYOUT (see below)

The horizontal layout has a Monday start date. It has a bigger section to write out your todo list/goals. It also has a verse and a place at the bottom with a small dot grid section where you can do a habit tracker or take notes.

HORIZONTAL LAYOUT (see below)

This is a great video where you can see both layouts.

We do offer discount codes regularly! Make sure to subscribe to our newsletter, follow us on Instagram, Facebook and listen to our podcast on Spotify and iTunes so you don’t miss out on any discount codes.

We currently sell our products wholesale. We offer 20-40% discounts on select products, with a minimum of $500 for initial order.

Please email us at hi@horacioprinting.com and we will be happy to help! Use the subject title: WHOLESALE

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